Migrants are not always aware of their rights!  

We are constantly exploring innovative ways to connect with the people we serve. We want to engage with migrants, build trust, provide essential information about their rights, and additional channels they can use to communicate with us.

Thus, we came up with the Virtual Feedback Box: an online, simple, mobile-friendly tool, which facilitates communication between IOM and migrants.


But how does VFB  work exactly? 

  • A QR code that leads to the application is available both online and offline, accessible through posters and handouts everywhere IOM is active, as well as in IOM social media posts.  

  • Users have the option to submit anonymous feedback. The application is available in 11 languages:


virtual feeback box


With the VFB, migrants have the option to share sensitive information they might feel uncomfortable disclosing in person. 

  • All information received is confidential, in line with IOM's Data Protection Principles.

  • The tool also plays a vital role in enabling us to monitor the quality of our services in real time.   

  • Each message received is directed to the person or department best equipped to respond. 

The system is constantly monitored to ensure that responses are timely, especially if the message relates to safety or protection concerns, when national referral mechanisms may be activated as necessary.